Refund Policy — Reels Downloader

Last Updated: 2026-08-11 Effective Date: 2026-08-11 Authored by Claude Intelligence from idea-layer context.

1. Overview

Reels Downloader ("the App") is free to download and use. The App offers an optional Premium subscription (processed through the app store you installed from — the Google Play Store, and in future the Apple App Store) that removes ads and unlocks a cleaner experience. This policy explains how refunds for Premium work.

2. Purchases are processed by the app store

All Premium subscriptions are billed and managed by the store you purchased from, not by MobileByteSensei directly. Because of that, refunds are governed primarily by that store's policy:

• Google Play — refunds are handled by Google. You can request one from play.google.com/store/account or Google Play support, typically within 48 hours of purchase for a self-service refund; later requests are reviewed by Google case by case.
• Apple App Store (when available) — refunds are handled by Apple via reportaproblem.apple.com.

We do not have the ability to issue refunds for store-processed purchases on the store's behalf.

3. Subscription renewals

Premium subscriptions renew automatically until cancelled. Cancelling a subscription stops the next renewal but does not, by itself, refund the current period — you keep Premium access until the end of the period you already paid for. Manage or cancel your subscription any time in your store account:

• Google Play → Payments & subscriptions → Subscriptions → Reels Downloader.
• App Store → Settings → [your name] → Subscriptions.

Cancel at least 24 hours before a renewal date to avoid being charged for the next period.

4. When we will help

While we cannot process store payments, we want you treated fairly. If you were charged in error, could not use Premium because of a bug on our side, or believe something is wrong with your subscription, contact us at mobilebytesensei@gmail.com and we will do our best to help — including guiding you through the store's refund process and, where appropriate, supporting your request with the store.

5. Free features

The core download-and-watch-offline features of the App are free and are not part of any purchase, so no refund is applicable to them.

6. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by the "Last Updated" date above. Continued use of Premium after a change means you accept the updated policy.

7. Contact

Questions about billing or refunds: mobilebytesensei@gmail.com.